Growler the problem is Rafa is in a results based business. He craved and fought for extra responsibility. He got what he wanted. If I was the boss of a chain of shops and pushed to manage a bigger part of that chain of shops and then the profits of that chain of shops nosedives, customer complaints soar, and all the bosses care about is the profits, the bosses would not let the chain stagnant on the HOPE that the man in charge can deliver, esp when he has never had the roles before and no proven experience of those roles. Added to this is the mountain of debt the business has to incur and the risk of bankruptcy in doing nothing, and losing 30% of our income. I know my bosses would fire me if I was failing as much as Rafa has failed this year, with no sign of things being a blip.