Season Ticket Exchange Scheme

DaveLFC · August 6, 2008

Just got this with my season tickets, thought I'd type it out an put it here for anyone that might find the information useful.

Liverpool Football Club

Season Ticket Exchange system

We are pleased to announce the details of a new scheme for season ticket holders who find that they are unable to attend FA Premier League home fixture(s). This new scheme will give the Season Ticket holder the chance to return their seat to the club on a match basis and in return they will receive a credit towards their Season Ticket renewal price for the following season.

Season Ticket holders who find that they are unable to attend a match call the Liverpool Ticket Exchange on 0844 844 0844 or is calling from abroad (0044) 870 220 2151. Once all the details have been taken the ticket will be offered to the members of our Official Membership. The Official Members who are looking to purchase tickets will then have the opportunity to purchase the exchange tickets either online or via the telephone.

A web site is currently being developed which will enable the season ticket holder the opportunity to return their ticket online. As soon as this facility becomes available the appropriate information will be published.

The ticket exchange will only come into operation when all the available match tickets for the particular match have sold out (this excludes any unsold Visitors ticket allocation). In view of this situation it is not possible to guarantee the sale of the tickets returned to the Ticket Exchange, nor can it be guaranteed that all tickets offered through the Ticket Exchange will be sold.

The Ticket Exchange is entirely automated with the value of the sold ticket held in the Season Ticket holder’s online account. The members of the Official Membership will be able to purchase a ticket either online or via the telephone and will receive a standard match ticket through the post.

Season Ticket holder who successfully return their seat will have their Member’s Card (smart card) deactivated for the match. The value of the ticket(s) sold will be held in the online account until the end of the season and the value in the account will be deducted from the following season’s Season Ticket renewal price.

The seller of the ticket will receive a credit as detailed in the table below; the purchasing member will pay the standard ticket price. The difference in value between the buying and selling price will be used in the development and operational costs of the Ticket exchange.

We want to ensure that our supporters have the best experience possible and this now includes providing them with a facility to resell their tickets through the Club which can be purchased by our Official Members. As fixtures were sold out last season this service will also offer our members an additional method in purchasing tickets.

Terms and Conditions

1 If you are unable to attend a match and would like to put your seat up for sale please call 0844 844 0844, Overseas Number (0044) 870 220 2151. The Ticket Exchange service is available 18 days prior to a FA Premier League fixture, registrations will close 3 days before a fixture. The facility is only available for home FA Premier League fixtures.

2. The decision to submit your seat for resale is non reversible. Once a seat has been released for resale you will not be able to attend that match on your season ticket seat, your member’s card (smart card) will be deactivated for that game only.

3. If you decide to attend the specific match after submitting your season ticket for resale you will be required to purchase a match ticket (subject to availability) at the full price.

4. Your seat will only be put up for resale when all available match tickets (excluding any Visitors allocation) have been sold.

5. Credits towards your season ticket for 2009/2010 are detailed below provided that your seat has been resold,

A Games B Games

Adult £30 £28

Child £15 £14

Over 65 £22.50 £21

Please note that Adult/Child combined season tickets must be returned as a pair of tickets.

6. Credits against your season ticket renewal for 2009/2010 will be accumulated until April 20 2009. All credits accumulated thereafter will be credited against your season ticket renewal for the season 2010/2011.

7. Credits raised against your season ticket seat can only be used against your season ticket renewal price for the following season (or season specified) and cannot be transferred for cash or used towards the purchase of any other match tickets or club products.

8. Liverpool Football Club are unable to guarantee the sale of your released ticket.

Woodsyla · August 6, 2008

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