Here is my completely organic and human advice, from my brain and hands:
I’m sorry to hear your mate is experiencing difficulties with his Liverpool FC ticketing account. The absence of the ‘Membership’ tab can occur for several reasons. Here are some steps he can take to resolve the issue:
1. Verify Membership Status: Ensure that he has an active Official Membership or Season Ticket. The ‘Membership’ tab will only appear for accounts with an active membership.
2. Allow Time for Processing: If he recently purchased or renewed his membership, it might take up to 48 hours for the system to update and display the ‘Membership’ tab. Advise him to wait for this period and then check his account again.
3. Browser Compatibility: Ensure he is using a compatible browser. For Android users, it’s recommended to use Google Chrome, as other browsers might not support the download process. For iPhone users, Safari is typically preferred.
4. Accessing the NFC Pass:
• Once the ‘Membership’ tab is visible, he should:
• Log in to his account.
• Navigate to the ‘Membership’ or ‘Season Ticket’ tab.
• Tick the small box to re-download the NFC pass. This action will refresh the pass and update it for the next game.Â
5. Avoid Deleting the NFC Pass: If he has previously downloaded the NFC pass, advise him not to delete it. Deleting the pass can lead to complications, and he might be unable to re-download it without assistance.Â
6. Contact Liverpool FC Support: If the ‘Membership’ tab remains absent after following the above steps, he should reach out to Liverpool FC’s support team for further assistance. They can provide specific guidance and address any account-related issues.
For a comprehensive understanding of the NFC ticketing system, you might find this official guide helpful:
By following these steps, your mate should be able to access and download his NFC pass successfully.