Honestly I cant be bothered with this any more... but, just to kick off another oot debate, I cant easily go down the ground without taking the day off work and a likely £100 pound trip cost. They provide an online service, it failed to deliver. I don't get away with service failures like that in my job, regardless of level of demand. The whole taking your chance , not getting lucky etc retort doesn't wash with me, given the exact circumstances that it had ALLOCATED ME THE TICKETS, but was unable to process payment. As it happens I am not complaining about the phone lines, even though I never actually managed to get past the BT "line busy" message, all day. Had i managed to get through , chosen my seats and the sales person cut me off ( which is effectively what happened online) i would have that as a rant too. Anyway enough already, if I had an ST then I am sure I would propound such balanced views too, from the safety of my position