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Posted

We are having a new water heater installed.

 

They called yesterday to say the guy would be here mid morning for a 90 minute job. I called at 11.30am to find out where he was, only to be told we have been pushed back to the lunchtime slot 11am-1pm. No apology, no "sorry we didn't call earlier"

 

They don't give a s*** as the whole thing was paid for up front.

 

I'll be scathing on my customer service survey.

Posted

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