Service in this country

Murphman · January 23, 2012

I'm moving out into rented until ournew house is ready. So that's two moves in about 6 months,utility accounts being closed/transferred/opened, I've spent the last couple of days calling the providers.

It's been done before on here, but whether it's BT (Who are comfortable the worst offender), Eon, Southern Electric, Thames Water, the local authority, the procedures we're expected to go through to make them profitable is a disgrace it really is. I've spent hours in queues being passed from pillar to post and in stacking systems. It's become an accepted part of our culture, with the noticable exception of SKY (surprised me that did) they are taking the piss all of them. The regulator should put service standards in as mandatory i.e. if you have to wait more than a minute they should call you back.

It's quite a passive rant as I've gone beyond frustration and anger at spending so much of MY valuable time to keep their wage bill down.

Ostrich Man · January 23, 2012

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