INDEPENDENT LFC FAN'S SURVEY

[Guest Snorky]

Independent LFC Fans' Survey

 

In the two weeks running up to the final in Athens, discussion amongst the owners and admins of a number of fanzines and websites led to the idea of launching an independently-run fans' survey. The intention of the survey would be to gather ideas on a range of fan issues and then inform the club on how the fans feel it could improve in these areas.

 

The idea isn't for this to be an ongoing project with specific long term aims, but more a snapshot of the current state of the club's "customer interaction", hopefully leading to the opening of a dialogue with the new owners. They can then carry the ideas forward themselves and hopefully introduce improvements which benefit us all.

 

The survey is being supported by the following fanzines, groups and websites:

 

Anfield Road

Est1892

LFCOnline

On The Kop

Reclaim The Kop

Red All Over The Land

Red And White Kop

Shankly Gates

Six Crazy Minutes

TalkLFC

The Liverpool Way

The Road End

This is Anfield

Through The Wind And Rain

YNWA

 

To conduct the survey we've created a number of email addresses where ideas, problems and issues can be sent. We will then collate them, publish a summary of the views we receive on all the participating sites and make the results presentable to the club. The initial focus, based purely on time, will be the loyalty card system. What we'd like is for fans to put some thoughts on how they would like "loyalty" operated - everyone is aware of the furore over the way tickets were allocated for the final in Athens and we feel this is our chance to speak with the club to get a system the majority of fans think is clear and fair, and hopefully get it in place for next season.

 

You may feel the current system is fine, or you may want major changes - we are sure there'll be lots of different ideas sent

to us. And we don't want to restrict this just to the way the final tickets were allocated, but for it to also encompass the whole issue of loyalty across all the competitions through the season, so your views and ideas are welcome.

 

Email us with your views on the loyalty scheme to:

 

lfc.loyalty@gmail.com

 

The events in Athens has inevitably generated much discussion amongst fans - as such rather than dealing with this ourselves, we thought it worth pointing fans in the direction of the Football Supporters Federation who are investigating the ticketing shambles and are requesting individual accounts from fans. We'd urge everyone with strong views on what went on to get in touch:

 

http://www.fsf.org.uk/news/news0040-eventsinathens.html

 

email: athens2007@fsf.org.uk

 

They've also told us they're thinking about organising a meeting in 2/3 weeks time in Liverpool on the Athens issue and will get in contact with more information when it is available.

 

Moving on from there, as well as the loyalty issue we also want to collate ideas (personal examples would be great) of how the club can improve in other areas. For example fans often find the club shop is short of items; maybe you unhappy about the way the ticket office sells tickets by phone/online; do you get frustrated when seeing tickets advertised by agencies or touts?; or perhaps you have an idea on how the club can improve its matchday facilities such as reducing the queues for a beer at halftime.

 

Contact us with your thoughts via these email addresses:

 

Ticket Office: lfc.to.issues@gmail.com

 

Club Shop: lfc.shop@gmail.com

 

Online Store: lfc.online.shop@gmail.com

 

Matchday: lfc.matchday@gmail.com

 

Miscellaneous: lfc.misc.issues@gmail.com

 

We're sure to have missed some fans out so feel free to post this on other LFC sites/message boards/email lists - the idea of this is for it to be inclusive of all ideas and issues. Nobody is right or wrong, we just want to move the club forward, help provide as many points of view as possible, and improve things for us, the fans.

 

Thanks,

 

Independent LFC Fans' Survey

 

supported by:

Anfield Road http://www.anfieldroad.com/

Est1892 http://www.est1892.co.uk/

LFCOnline http://www.lfconline.com/

On The Kop http://www.onthekop.com/

Reclaim The Kop http://www.reclaimthekop.co.uk/

Red All Over The Land http://www.raotl.co.uk/

Red And White Kop http://www.redandwhitekop.com

Shankly Gates http://www.shanklygates.co.uk

Six Crazy Minutes http://www.sixcrazyminutes.com/

TalkLFC http://www.talklfc.com/

The Liverpool Way http://www.liverpoolway.co.uk/

The Road End http://www.theroadend.co.uk/

This is Anfield http://www.thisisanfield.com/

Through The Wind And Rain http://www.ttwar.net/

YNWA http://www.ynwa.tv/

[Kopfaithful]

is it worth making this a sticky for a few days?

[Big G Superhero]

A few people might not be arsed to cover old ground all over again - would it be worth sending them whole threads, such as the one around the time of the ballot etc. (perhaps with non-pertinent posts pruned) as well?

[Kopfaithful]

A few people might not be arsed to cover old ground all over again - would it be worth sending them whole threads, such as the one around the time of the ballot etc. (perhaps with non-pertinent posts pruned) as well?

 

imo, if people can't be arsed to take 2 or 3 minutes to drop a quick email, they deserve not to have their voice heard and f***ed over at our next cup final. There was plenty of people taking the time to have the same rant time and again when they thought they weren't getting a cup final ticket - it will be exactly at the next final if people don't get their fingers out and make what is a small effort.

[libero]

Where is K***talk's involvement???

Surely them being the number 1 site they should be involved (::ironic smilie:)

[Guest Snorky]

Where is K***talk's involvement???

Surely them being the number 1 site they should be involved (::ironic smilie:)

 

I never once thought that

[Rushian]

Just a reminder to everyone about the survey - we're going to give it around another week so if you've got any suggestions or ideas email them to the addresses above.

 

cheers

Steve