The online wine retailer Naked Wines has stopped taking new orders, citing a “surge” in demand yesterday from customers stuck at home.
In a message the firm said that it would “temporarily pause” new deliveries while it worked through an existing backlog. It warned that the time taken to get wine to people’s doorsteps would take “much longer than usual.’’
Staff were working remotely and would no longer be able to answer phones but were available via email and live chat, it said.
It added in an email: “This is certainly not something we have chosen to do lightly. Our main priority during this time is keeping our customers, staff, suppliers and community of winemakers safe”.