HSBC (AU) email me a few weeks ago, saying how they are getting rid of chequebooks, and bills can't be paid in Post Offices anymore. This is all good, and makes no difference to me.
Today I need to amend the details of a payee, to do this I need to fill out a form, print it off and either post - yes post it - or fax it. Surely they need to update all their systems to be a modern bank. I don't have a fax these days, and who even thinks of posting anything anymore!